Pinner View Medical Centre

Online services

You can use our online services to book an appointment, order a repeat prescription, get a sick certificate, get test results, ask about a non-urgent medical problem and view your medical record.

Which online service to use?

There are different online services for different tasks.

Patient Access

Use your Patient Access account (on the Patient Access website or in the Patient Access app) to:

  • Book or cancel a routine appointment (call the surgery for an urgent appointment)
  • Order a repeat prescription
  • Get your test results
  • View your medical record

See Registering for online services on how to register for this service.


Use your PATCHS account (on the PATCHS website) to:

  • Contact the surgery
  • Update your details

See Registering for online services on how to register for this service.

Registering for online services

Register for Patient Access

To register for Patient Access, so you can book appointments, order medication and view your medical record, simply come into the practice and fill in our ‘Register for Online Services’ form, and we will issue you with login details.

  • For online access to book appointments, you will not need to bring identification.
  • For online access for repeat prescriptions and your medical records, you will need to bring one form of identification.

Forms of identification accepted are:

  • Passport and/or Birth Certificate
  • HC2 certificate
  • Mortgage Agreement
  • Utility Bill
  • Driving Licence
  • Rough sleepers’ identity badge
  • Hostel registration/mail forwarding letter

If you are a newly registered patient, we will have to wait for your medical record to arrive at the surgery before we can process your request to view your medical record.

Register for PATCHS

You can register on the PATCHS website.

All you need to do is provide an email address and set up a password.

For more information on PATCHS you can visit their website.

Registering for someone else on their behalf

You can register for someone else on their behalf (proxy access) if you are a carer or relative.

To register on behalf of someone else, complete the online proxy access request form. You can also download the form and bring it into the practice.

Proxy access needs to be authorised by a GP. The practice will phone or text you to confirm the request has been authorised.

You will then need to bring photo ID and proof of your address to the surgery, where the receptionist will set up your proxy access.

Date published: 17th February, 2017
Date last updated: 11th April, 2023